Shipping Policy – DUNEDIN CLOTHING

‌Effective Date: 12 October 2026‌

1. Introduction

CLOTHING JOURNEY DUNEDIN LIMITED, operator of the minimalist fashion e-commerce site www.dunedinclothing.com, is committed to delivering every thoughtfully crafted quality piece you order as promptly, securely and affordably as possible. Rooted in New Zealand, our brand believes great fashion consists of quiet, timeless pieces that stay with you season after season, and our shipping operations are built to align with that same ethos: no unnecessary delays, no hidden fees, and full transparency at every step of the delivery process.

This Shipping Policy outlines all clear terms for domestic and international order processing, delivery timelines, shipping fee rules, tracking arrangements and resolution support for issues related to your parcel. It is formulated in full line with New Zealand’s Consumer Guarantees Act 1993 and national logistics regulatory requirements, to guarantee a smooth shopping experience for all our 74k+ happy customers across the world. If you have any inquiries about shipping related matters, you can reach our team via the following official channels at any time:

Official Email: [email protected]
Contact Phone: +64 9 361 0020
Physical & Postal Address: 24 Mackelvie Street, Grey Lynn, Auckland 1021, New Zealand

2. Order Processing & Preparation

Once you successfully complete payment for your order on our site, our processing workflow will start immediately:

All orders are verified and confirmed within 24 working hours after payment clears, and our team will send you an order confirmation email with your full purchase details to your registered email address
Our warehouse staff will conduct a double quality check for every item you ordered, to ensure the products match our 12-month quality cover promise with no manufacturing defects, before carefully packing them with our branded recyclable packaging materials
Standard order processing takes 1 to 3 working days, excluding public holidays and weekends in New Zealand. For peak shopping seasons including Black Friday, Christmas and our new collection launch periods, processing time may be extended to a maximum of 5 working days, and we will post a public advance notice on our www.dunedinclothing.com homepage to inform all customers of the temporary arrangement before the peak period arrives.
We will send you a notification email immediately once your order is dispatched, along with your unique parcel tracking code and a direct link to the official courier tracking page.

3. Domestic Shipping (New Zealand)

For all orders delivered within New Zealand, we have partnered with trusted local courier service providers to ensure fast, reliable delivery:

‌Shipping Cost Thresholds‌: Standard flat rate shipping for all domestic orders under NZD 80 is NZD 4.99. We offer completely free nationwide standard shipping for all domestic orders that reach or exceed NZD 80, no additional conditions attached.
‌Estimated Delivery Timelines‌: Standard domestic delivery takes 2 to 5 working days after dispatch. For rural delivery addresses in New Zealand, the delivery timeline may be extended by 2 to 3 additional working days due to remote geographic locations.
‌Express Delivery Option‌: Customers can choose the paid express domestic delivery service at checkout for an extra fee of NZD 9.99, which guarantees your parcel will be delivered within 1 to 2 working days after dispatch for all urban addresses across New Zealand.
All domestic parcels come with full signature confirmation on delivery by default. If you have special delivery requests such as leaving the parcel at your designated safe place without signature, you can note the requirement in the special instruction box at checkout, and our team will arrange accordingly with the courier.

4. International Shipping

We deliver our minimalist clothing, hat, waist bag and canvas bag products to eligible regions all over the world, with clear tiered shipping arrangements:

‌Supported Regions‌: We currently ship to Australia, all European Union member states, the United Kingdom, the United States, Canada, and most Southeast Asian countries. For customers from regions not listed above, you can contact our customer support team to confirm if we can arrange delivery to your address, before placing your order.
‌Shipping Fees & Estimated Timelines‌:
- Australia: Standard flat rate shipping of NZD 12, estimated delivery 7 to 12 working days; free standard shipping available for orders over NZD 150
- United Kingdom & European Union: Standard flat rate shipping of NZD 18, estimated delivery 10 to 18 working days; free standard shipping available for orders over NZD 200
- United States & Canada: Standard flat rate shipping of NZD 22, estimated delivery 12 to 20 working days; free standard shipping available for orders over NZD 250
- Southeast Asian regions: Standard flat rate shipping of NZD 15, estimated delivery 8 to 15 working days; free standard shipping available for orders over NZD 180
‌Important Notice on Customs & Duties‌: All international customers are responsible for any applicable import duties, customs clearance fees or value-added taxes charged by your destination country’s local customs authority. These fees are not included in the product price or the shipping fee you pay to us. We recommend you check the local customs policy of your country before placing an order, to get clear information on potential extra charges.

5. Parcel Tracking & Delivery Issues

Once your order is dispatched, you can monitor the real-time status of your parcel anytime via the tracking link we send to your email:

If your tracking information shows the parcel has been marked as delivered but you have not received it, please contact our customer support team within 7 working days after the marked delivery date. We will work with the courier immediately to conduct an investigation, and arrange a re-dispatch or full resolution for you if the parcel is confirmed lost during transit
If your parcel arrives with obvious external damage that may affect the condition of the products inside, please take photos of the unopened packaging before you sign for the delivery, and contact our team within 48 hours after receiving the parcel. We will guide you through the subsequent return or replacement process in line with our published Refund and Returns Policy
If you provide an incorrect, incomplete or outdated shipping address at checkout that leads to failed delivery or the parcel being returned to our warehouse, you will be responsible for covering the extra re-shipping fee if you request a second dispatch of your order.

6. Order Modification & Shipping Updates

If you need to modify your shipping address, adjust your delivery requirements or make other changes to your order before it is dispatched, you can send us a request via email before we process your order, and our team will help you make the adjustments completely free of charge. Once your order has been handed over to the courier, we cannot guarantee that we can modify the delivery address successfully, but our team will try our best to coordinate with the courier service provider for you.

We will regularly post public updates on our website if there are any temporary service disruptions caused by force majeure events such as extreme weather, public health emergencies or courier operational suspensions. All customers with affected orders will receive direct email notifications with adjusted delivery timelines and alternative solution options.

If you have any further questions about any terms outlined in this Shipping Policy, do not hesitate to get in touch with our support team anytime through [email protected] or +64 9 361 0020, we will respond to your inquiry within 2 working days.