Terms of Service – DUNEDIN CLOTHING

‌Effective Date: 12 October 2026‌

1. Introduction and Parties to the Agreement

These Terms of Service (referred to as “Terms”) form a legally binding agreement between you, the user and customer accessing our e-commerce platform, and CLOTHING JOURNEY DUNEDIN LIMITED, the registered operator of the website available at www.dunedinclothing.com. Our brand is a New Zealand-based minimalist fashion store, built around the core philosophy that great fashion lives in quiet, thoughtful pieces that stay with you season after season. All services, transactions and interactions that take place through our Site are governed by these Terms, alongside our independently published Privacy Policy, Refund and Returns Policy, and Shipping Policy.

By browsing our Site, creating a user account, submitting an order, or accessing any features or functionalities on www.dunedinclothing.com, you confirm that you are at least 18 years of age, or are accessing the site with the full consent and supervision of a legal guardian, and that you have read, understood, and agree to be bound by every clause outlined in these Terms. If you do not accept all parts of these Terms, you must discontinue your use of our Site and services immediately.

Our official contact details for all service-related inquiries are as follows:

Full Registered Entity Name: CLOTHING JOURNEY DUNEDIN LIMITED
Physical and Postal Business Address: 24 Mackelvie Street, Grey Lynn, Auckland 1021, New Zealand
Official Support Email: [email protected]
Contact Phone Number: +64 9 361 0020

2. Service Overview

Our Site is designed to provide a seamless, low-friction shopping experience for all customers seeking timeless, minimalist fashion and daily lifestyle goods. We currently hold over 180 total products across three core categories: waist bags, canvas bags, and hats, alongside our curated collection of calm, neutral-toned apparel pieces. Every single item available for purchase on our platform comes with our public 12-month quality cover guarantee, as part of our promise to prioritize quality over fast trends for our community of more than 74,000 happy customers. Our 5+ years of product experience and 97.4% customer satisfaction rating reflect our ongoing commitment to delivering well-made, thoughtfully designed pieces that help you build a wardrobe you never have to overthink, one that feels like you every single day.

The services we provide through the Site include, but are not limited to:

Secure online browsing and product discovery for all our listed inventory
User account registration and management functionality for order tracking, saved preferences and loyalty program access
Encrypted online checkout and payment processing for domestic New Zealand and international customers
End-to-end order fulfillment, shipping and after-sales support coordinated with our pre-vetted logistics partners
Exclusive access to new arrival previews, member-only promotions, brand content and community events for registered users
Verified product review submission and public sharing functions for customers to share their experience with our pieces

We retain the full right to modify, suspend or discontinue any part of our services, temporarily or permanently, at any time without prior public notice, for reasons including system maintenance, security upgrades, inventory adjustments, regulatory compliance updates, or unforeseen operational disruptions. We will not be liable to you or any third party for any modification, suspension or discontinuation of our services, as long as all pre-placed valid orders are fulfilled in line with our published policies.

3. User Account Registration and Security

Certain features on our Site are only accessible to registered users who create a personal account. When you register for an account on www.dunedinclothing.com, you agree to provide accurate, current, complete and non-misleading registration information, including your full legal name, valid email address, correct contact number and accurate shipping details. You are fully responsible for updating your account information promptly to keep it accurate at all times.

You also accept full responsibility for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions and transactions that take place under your registered account, whether or not you have personally authorized those activities. You must notify our support team immediately if you identify any unauthorized access to your account, any credential leak, or any other security breach related to your account profile. We will not be liable for any loss or damage arising from your failure to uphold account security best practices.

We reserve the right to refuse service, terminate user accounts, remove or edit posted content, or cancel orders at our sole discretion if we identify that a user has provided false registration information, violated these Terms, or engaged in fraudulent, harmful or illegal activities on our platform.

4. Order Placement, Pricing and Payment Terms

When you submit an order through our Site, you are making a formal offer to purchase the selected products under the terms outlined in these Terms. All orders are subject to subsequent verification and acceptance by our team. We reserve the full right to reject any order for reasons including, but not limited to: product inventory shortages, errors in listed product pricing or product description, suspicion of fraudulent payment activity, or previous outstanding payment disputes with the customer. In the event that we reject your valid paid order, we will notify you via email within 2 working days and process a full 100% refund back to your original payment method without any unnecessary delays or extra charges.

All product prices displayed on our Site are quoted in Euros as the base currency, unless clearly marked otherwise for regional specific pricing displays. We take all reasonable efforts to ensure all pricing, product images and product description information published on our Site is completely accurate. However, human or system errors may occasionally occur, such as a listed price that is significantly lower than the actual product value due to a system glitch. In the situation that a product’s correct price is higher than the price mistakenly listed on our Site, we will contact you to confirm if you still wish to purchase the product at its correct updated price before processing your order. If you choose not to proceed with the purchase under the corrected price, we will cancel your order and issue a full refund to you immediately.

All payments for orders must be processed through the encrypted, authorized payment gateways integrated on our Site. You confirm that you are the legal holder of the payment method you use to complete checkout, and that you have sufficient funds or valid authorization to cover the full cost of your order, including all applicable product prices, selected shipping fees, and any relevant local taxes that apply to your order. All payment processing activities are protected by industry standard end-to-end encryption, and we will never store your full sensitive payment card details on our internal servers.

5. Intellectual Property Rights

All content available on www.dunedinclothing.com, including but not limited to all website page designs, original text content, product images, brand logos, graphic designs, video materials, software code, user interface layouts, and all other intellectual property assets related to the DUNEDIN CLOTHING brand, are the exclusive property of CLOTHING JOURNEY DUNEDIN LIMITED. All these assets are protected by New Zealand Copyright Act 1994, international copyright treaty provisions, and other applicable intellectual property laws across the world.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access and use our Site for personal, non-commercial shopping purposes only. You are strictly prohibited from reproducing, duplicating, copying, distributing, modifying, publicly displaying, republishing, downloading, storing, or transmitting any of our Site content for commercial purposes, without first obtaining our explicit written prior consent. Any unauthorized use of our intellectual property assets constitutes a direct violation of these Terms, and we reserve the right to pursue all corresponding legal remedies to protect our legitimate rights and interests.

You may not use any data mining, web scraping, robot crawler or similar automated data collection and extraction tools to access our Site and collect large volumes of brand or product information for commercial use, without our prior explicit written approval.

6. User Conduct and Prohibited Activities

When you access and use our Site, you agree that you will not engage in any of the following prohibited activities:

Use our Site for any illegal, unlawful purpose that violates any applicable local, national or international laws and regulatory requirements
Attempt to gain unauthorized access to our Site server, other user accounts, or any internal system or network connected to www.dunedinclothing.com
Transmit any malicious software, viruses, harmful code, or any other materials that are designed to disrupt, damage, or limit the functionality of our website systems and network infrastructure
Harass, abuse, threaten, harm or infringe upon the legal rights and personal safety of our staff, other platform users, or any third party connected to our brand operations
Upload, post, or transmit any false, defamatory, obscene, offensive, or otherwise inappropriate content on our Site, including product reviews, public comment sections, or support communication channels
Impersonate any person or entity, or falsely state or misrepresent your personal affiliation with any person or entity in your communications with our team
Resell, redistribute, or commercially profit from the products you purchase from our Site as part of a large scale commercial resale business, without our separate written wholesale partnership authorization
Interfere with or disrupt the normal operation of our Site, any transactions that take place on the platform, or the normal use experience of other users browsing the Site.

If we confirm you have engaged in any of the prohibited activities listed above, we have the full right to immediately restrict your access to our Site, permanently terminate your user account, cancel all pending unfulfilled orders, and reserve the right to take further legal action if your activities cause measurable operational damage to our business.

7. Third Party Links and Services

Our Site may occasionally include hyperlinks to third-party external websites or services that are not owned, controlled or operated by CLOTHING JOURNEY DUNEDIN LIMITED. These links may include payment gateway platforms, courier service provider portals, social media platforms, or partner brand pages. We do not exercise any control over the content, privacy policies, or operational terms of these third-party websites, and we assume no liability or responsibility for the conduct, policies, or content of any third-party services you access through links on our Site.

You acknowledge and agree that your access to any third-party external website content is at your own sole risk, and you should review the respective terms of service and privacy policies of those third parties carefully before you interact with their platforms or submit any personal information on their sites.

8. Disclaimers of Warranties

Our Site and all the services, products and content provided through the platform are made available to you on an “as is” and “as available” basis, without any explicit or implied warranties of any kind, to the maximum extent permitted by applicable New Zealand laws. CLOTHING JOURNEY DUNEDIN LIMITED does not warrant that the operation of our Site will be uninterrupted, completely error-free, or fully secure at all times. We do not guarantee that all defects on our Site will be corrected, or that our Site servers are completely free of harmful viruses or other potentially damaging technical components.

While we take all reasonable measures to ensure that the product colors, designs, features and specifications displayed on our Site are as accurate as possible to the physical product, minor visual differences may appear between the display on your personal device screen and the actual physical item you receive, due to differences in individual screen color calibration settings. These minor natural differences do not constitute a breach of our product quality warranties.

Nothing in this clause will exclude, restrict or modify any of your legal rights that cannot be excluded under New Zealand’s Consumer Guarantees Act 1993, including your statutory rights to receive products that are of acceptable quality, fit for their disclosed purpose, and match the description provided by the seller.

9. Limitation of Liability

Under no circumstances will CLOTHING JOURNEY DUNEDIN LIMITED, our directors, employees, suppliers or operational partners be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our Site, our products, or our services. These damages include, but are not limited to lost profits, lost business revenue, loss of data, loss of brand reputation, or any other type of economic loss, even if we have been advised in advance of the possibility of such damages occurring.

In no event shall our total aggregate maximum liability to you for any and all claims arising from your use of our Site, our products or our services exceed the total amount of money you have paid to us for the specific order or service that is the subject of the claim. This limitation of liability applies fully regardless of the legal theory the claim is raised under, including contract breach, tort, negligence, or other legal circumstances.

10. Policy Updates and Modifications

We reserve the right to update, modify or revise these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new service features, updated regulatory requirements, or market operation adjustments. When we make material changes to these Terms, we will post the updated revised version on the www.dunedinclothing.com website with a clearly marked new effective date, and notify registered users via email about the major changes before the revised terms come into effect.

Your continued use of our Site, placing new orders, or accessing our services after the revised Terms of Service take effect will be treated as your full acceptance and agreement to all the new revised clauses. If you do not agree to the updated modified Terms, you must stop accessing our Site and discontinue all use of our services.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and shall be interpreted in full accordance with the laws of New Zealand. Any legal dispute, controversy or claim arising out of or related to these Terms, or your use of our Site, our products or services, shall first be resolved through friendly, good faith negotiation between you and our team. If the dispute cannot be resolved amicably within 30 working days after the negotiation starts, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Auckland, New Zealand.

If any clause outlined in these Terms is found to be invalid, unenforceable or illegal by a competent court of law, the remaining valid clauses of these Terms will remain in full force and effect, and will continue to be binding and enforceable for both parties.

12. Entire Agreement

These Terms of Service, combined with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the full entire agreement between you and CLOTHING JOURNEY DUNEDIN LIMITED, and supersede all previous oral or written understandings, agreements, or communications related to the subject matter covered in these Terms. No failure by our team to exercise or enforce any right or clause outlined in these Terms shall constitute a waiver of that right or provision.

If you have any questions, comments, or concerns about any part of these Terms of Service, please get in touch with our official support team at any time via [email protected], or call our contact line on +64 9 361 0020. We will respond to your inquiry within 2 working days.